Refund and Returns Policy | Paradise Grill Saskatoon

Effective Date: June 30, 2026

At Paradise Grill (Paradise 786), customer satisfaction is our priority. We take pride in preparing fresh, high-quality Portuguese-inspired meals and providing excellent service. This Refund and Returns Policy explains how we handle refunds, order issues, cancellations, and returns.

1. Food Orders

Due to the perishable nature of our food products, all food sales are generally final. We do not accept returns of food items once they have been prepared, served, or delivered.

However, if there is an issue with your order, we encourage you to contact us immediately so we can make it right.

2. Eligible Refund Requests

You may be eligible for a refund, replacement, or store credit if:

  • You received the wrong order.

  • Your order is incomplete or missing items.

  • The food was significantly damaged during delivery.

  • The food was not prepared as ordered due to a verified restaurant error.

  • There is a food quality issue that is reported promptly.

Each request will be reviewed on a case-by-case basis.

3. Non-Refundable Situations

Refunds will generally not be provided for:

  • Personal taste or food preferences.

  • Minor variations in appearance or presentation.

  • Orders where incorrect information (such as delivery address or contact details) was provided by the customer.

  • Delays caused by severe weather, traffic, or circumstances beyond our reasonable control.

  • Food that has been consumed in whole or in part, unless there is a verified quality issue.

4. Order Cancellations

Before Preparation

Orders may be cancelled if preparation has not yet begun. Please contact us as soon as possible after placing your order.

After Preparation

Once food preparation has started, orders cannot usually be cancelled or refunded.

5. Delivery Orders

If your order is delivered through a third-party delivery service, refund requests may also be subject to that platform’s policies and procedures.

If the issue relates to food quality or an error made by Paradise Grill, please contact us directly so we can assist you.

6. Dine-In Orders

If there is a problem with your meal while dining in, please notify a member of our staff immediately. We will do our best to correct the issue by replacing the item or finding an appropriate solution.

7. Refund Processing

When a refund is approved:

  • Refunds are issued using the original payment method whenever possible.

  • Processing times may vary depending on your payment provider or financial institution.

  • Partial refunds may be issued when appropriate.

8. How to Request a Refund

To request assistance, please contact us as soon as possible after receiving your order.

Please include:

  • Your name

  • Order number (if available)

  • Date and time of your order

  • Description of the issue

  • Photos of the order, if applicable

This information helps us investigate and resolve your request promptly.

9. Our Commitment

We value every customer and strive to provide fresh, delicious meals and outstanding service. If something doesn’t meet your expectations because of an error on our part, we will work with you to find a fair and reasonable solution.

10. Contact Us

If you have any questions about this Refund and Returns Policy or need assistance with an order, please contact us:

Paradise Grill (Paradise 786)

113 20th St W
Saskatoon, SK S7M 0W7
Canada

Phone: +1 306-456-6743

Email: paradiseg786@gmail.com

Website: https://paradise786.ca/

Business Hours: Daily from 11:00 AM to 1:00 AM

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